Question 1

Is it damp, condensation or a leak?

Accepted Answer

The three look almost identical to the naked eye. Our survey uses moisture readings, thermal imaging and salt testing to distinguish them and treat the right cause.

Question 2

Do I need chemical damp-proofing?

Accepted Answer

Almost never. Most 'rising damp' is condensation or penetrating damp. We give an honest diagnosis and only recommend the treatment that actually fixes your issue.

Question 3

How do you remove black mould permanently?

Accepted Answer

By fixing the moisture cause first, then treating with a professional antimicrobial and repainting with a fungicidal system.

Question 4

How quickly can you attend?

Accepted Answer

For emergency water damage we aim to be on site within 24 hours across Hertfordshire and North London. Non-urgent surveys are usually booked within 3–5 working days.

Question 5

Do you provide free estimates?

Accepted Answer

Yes. Every job starts with a free, no-obligation estimate. We only quote after we've seen the property or clear photographs of the issue.

Question 6

Do you work with insurance companies?

Accepted Answer

Yes. We produce insurance-grade Trace & Access reports with thermal images, moisture maps and written findings — accepted by all major UK insurers.

Question 7

Who pays for Trace & Access?

Accepted Answer

Most home insurance policies cover Trace & Access costs — the investigation needed to find the leak, even if the leak itself is excluded. We invoice your insurer directly where possible.

Ceiling Mould Removal

What ceiling mould really involves

The Captura process

You may also need

Common questions

Send photos. Get a same-day call back.

Free estimate, insured team, one point of contact.