Question 1

How do you find a hidden leak without damage?

Accepted Answer

We combine thermal imaging, moisture mapping, tracer gas and acoustic detection to pinpoint the exact source — usually without cutting into walls or floors.

Question 2

Why has my boiler pressure dropped?

Accepted Answer

Losing pressure repeatedly means a leak in the central heating system. We trace it, isolate and repair.

Question 3

My ceiling is stained — is there still a leak?

Accepted Answer

Sometimes the leak has stopped, sometimes it's active. We test moisture levels first, then investigate above.

Question 4

How quickly can you attend?

Accepted Answer

For emergency water damage we aim to be on site within 24 hours across Hertfordshire and North London. Non-urgent surveys are usually booked within 3–5 working days.

Question 5

Do you provide free estimates?

Accepted Answer

Yes. Every job starts with a free, no-obligation estimate. We only quote after we've seen the property or clear photographs of the issue.

Question 6

Do you work with insurance companies?

Accepted Answer

Yes. We produce insurance-grade Trace & Access reports with thermal images, moisture maps and written findings — accepted by all major UK insurers.

Question 7

Who pays for Trace & Access?

Accepted Answer

Most home insurance policies cover Trace & Access costs — the investigation needed to find the leak, even if the leak itself is excluded. We invoice your insurer directly where possible.

Emergency Water Damage Response

What emergency water damage really involves

The Captura process

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Common questions

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