Question 1

How quickly can you attend?

Accepted Answer

For emergency water damage we aim to be on site within 24 hours across Hertfordshire and North London. Non-urgent surveys are usually booked within 3–5 working days.

Question 2

Do you provide free estimates?

Accepted Answer

Yes. Every job starts with a free, no-obligation estimate. We only quote after we've seen the property or clear photographs of the issue.

Question 3

Do you work with insurance companies?

Accepted Answer

Yes. We produce insurance-grade Trace & Access reports with thermal images, moisture maps and written findings — accepted by all major UK insurers.

Question 4

Who pays for Trace & Access?

Accepted Answer

Most home insurance policies cover Trace & Access costs — the investigation needed to find the leak, even if the leak itself is excluded. We invoice your insurer directly where possible.

Question 5

How much does leak detection cost?

Accepted Answer

A typical residential leak detection survey starts from £395 + VAT. Complex or large properties are quoted after a short call. Every quote is fixed — no hidden extras.

Question 6

Do you fix the damage as well as find the leak?

Accepted Answer

Yes — that's the point of Captura. We find the leak, repair it, dry the property, treat any mould, plaster, stain-block and redecorate. One team, one invoice.

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