Question 1

Is it damp, condensation or a leak?

Accepted Answer

The three look almost identical to the naked eye. Our survey uses moisture readings, thermal imaging and salt testing to distinguish them and treat the right cause.

Question 2

Do I need chemical damp-proofing?

Accepted Answer

Almost never. Most 'rising damp' is condensation or penetrating damp. We give an honest diagnosis and only recommend the treatment that actually fixes your issue.

Question 3

How do you remove black mould permanently?

Accepted Answer

By fixing the moisture cause first, then treating with a professional antimicrobial and repainting with a fungicidal system.

Question 4

How quickly can you attend?

Accepted Answer

For emergency water damage we aim to be on site within 24 hours across Hertfordshire and North London. Non-urgent surveys are usually booked within 3–5 working days.

Question 5

Do you provide free estimates?

Accepted Answer

Yes. Every job starts with a free, no-obligation estimate. We only quote after we've seen the property or clear photographs of the issue.

Question 6

Do you work with insurance companies?

Accepted Answer

Yes. We produce insurance-grade Trace & Access reports with thermal images, moisture maps and written findings — accepted by all major UK insurers.

Question 7

Who pays for Trace & Access?

Accepted Answer

Most home insurance policies cover Trace & Access costs — the investigation needed to find the leak, even if the leak itself is excluded. We invoice your insurer directly where possible.

Wet Windows & Condensation

What wet windows really involves

The Captura process

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Common questions

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